If the issue persists, try these steps:.

Note: Perform all these steps only if you've not done them before posting Then follow the on-screen instructions to update the network drivers.

Please select the country and type the product# of the computer.

Then restart the computer and update the bios chipset and wireless network drivers from this link: and follow the on-screen instructions through a hardwired Ethernet cable connection.

Check the box that says delete the software for this device.

Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.

Uninstall the Bluetooth drivers from device manager and restart the computer and check if it works again.

Try another Bluetooth device such as a Bluetooth mouse or Headset and check if that works.įor further assistance try all the relevant steps from this link: (to fix Bluetooth related issues)Īlthough the steps are for a different version of Windows, the steps are relevant for Windows 10 also.

Follow all the relevant steps from this link: and check if the Bluetooth device connects to your computer.

Did this happen after a recent power outage or surge?.

To assist you with accurate information I would require more information regarding this: Fabulous description and superb diagnosis of the issue before posting. I will be really glad to assist you here. I understand that you require assistance regarding Bluetooth issues as you cannot pair other devices. Thank you for taking an interest in the HP community.

Microsoft bluetooth radio driver